• Zach Stephens

The Importance of an Operational Handbook

People who don’t know what the rules are or haven’t been trained are going to make mistakes. In order for your business to operate more smoothly, you need an operational handbook that outlines your organization's policies, practices, and procedures. Creating a handbook can be challenging and time-consuming, but we can help. The handbook must be easy to understand so that everyone may be able to reference it when training or delegating tasks. A good handbook allows you to spend less time fixing on-the-job mistakes and more time coaching trained and informed employees to peak performance.


Consider these work-related examples of documentation:


  • A list of when and what kind of personal protective equipment (PPE) must be worn on each job as well as who to notify in case of an accident or incident

  • Quick online access to building codes or similar documents so they don’t have to lug around outdated manuals or stand around waiting for answers

  • Start of the day sign-in, check-in, clock-in instructions and end of the day sign-out, clock-out, lock-up instructions


A good operational handbook provides a foundation for new hires and allows managers to provide coaching and feedback to employees just in time, on-the-job. Instead of wasting hours in a classroom, they can get to work. It allows employees to empower themselves by looking for answers to common company questions.


If your organization needs assistance in developing an operational handbook or revamping your current one, we are here to help. Give us a call today at 202-681-3085 for a free consultation.


The contents of this blog are intended for educational/informational purposes only and do not constitute legal advice. Readers are urged to consult with their personal attorney for legal advice, as specific legal requirements may vary from state to state and/or change over time.